Both aircraft and emergency dispatcher-certificate programs focus on core areas that include dispatcher procedures, equipment training and telecommunications. Any hands-on learning usually occurs through a series of simulation exercises.
Certificate programs for 911 dispatchers are in place to equip the prospective candidates with the knowledge and skills that are required to take the certification exam. The emergency-dispatcher programs prepare the students on how to work with responders as well as the other types of emergency personnel in association with urgent situations, car accidents or fires. The Aircraft dispatcher programs offer a method to prepare the candidates in order to meet up with FAA (Federal Aviation Administration) requirements for the dispatchers who work with aircraft’s or airplanes. Enrollment into these types of programs necessitates that the applicant has a GED or high-school diploma and meets up with the typing-speed requirements.
Emergency Dispatcher Certificates
In these certification programs they learn about the 911 procedures, requirements and terminology. They are also taught how they will be expected to handle highly stressful situations as well as how to keep calm when placed under pressure. These programs also include standard telecommunication procedures as well as how to operate the different emergency-dispatch equipment. The majority of these programs can be completed in less than a year.
911 dispatch programs blend stimulation programs and classroom study that offer the students the opportunities to practice on what they may have learnt. Some of these topics can include:
- Telephone procedures and skills
- Radio procedures
- Communications technology
- Law-enforcement communications
- Medical dispatching and dispatch operations
- Emergency services
License Requirements For Telecommunicators In Texas
In the state of Texas 911 dispatchers also known as telecommunicators must be licensed. This involves completing various state-mandated courses as well as passing the examination. In addition, the candidates are required to meet up with standard eligibility requirements that have been set by the state level. Telecommunicators are eligible for the basic certification after completing at least a year of employment. They can obtain higher certification after successfully completing additional training and continued service.
The emergency-dispatcher programs on offer are designed to teach the applicants how to work in a 911 operations center environment. Students can choose which type of emergency operation center they would like to work in that includes:
- Police stations
- Ambulance services
- Fire departments
Salary Information And Employment Outlook
The BLS (Bureau Of Labor Statistics) states that around 24,500 jobs are held by the air-traffic controllers in the year 2014 and the majority of these positions are associated with the FAA. The BLS projects a decrease in jobs of around 9% between 2014 and 2024. The annual wage for the air-traffic controllers was $122,950. The ambulance, fire and police dispatchers also expected to decrease in jobs by 3% between the year 2014 and 2024. The average salary annually for these employees is around $38,000.
The BLS goes onto say that most states have typical certification and licensing requirements for the emergency dispatcher positions. This means that some states necessitate a certain amount of certification, training or licensing tests for emergency dispatch candidates.